We aim to respond to all email inquiries within 24 business hours. For urgent matters, we recommend calling our office directly during business hours (9:00 - 17:00 CET, Monday through Friday). If you submit your query through this contact form, you'll receive an automatic confirmation immediately, followed by a personal response from our team.

Yes, you can request a consultation through this form by selecting "Consultation Request" in the subject dropdown. Please include your preferred dates, times, and whether you prefer a video call, phone call, or in-person meeting (if in Stockholm). Our team will respond with available time slots and confirmation details.

For urgent insurance matters such as accidents abroad or immediate claims assistance, we recommend calling our office directly. While we're not a 24/7 emergency service, we do prioritize urgent situations during business hours. For after-hours emergencies, existing clients have access to our emergency contact information provided in their service documentation.

To help us provide the most accurate and helpful response, please include:

• The specific countries you're inquiring about
• The type of vehicle(s) involved
• Your current insurance situation (if applicable)
• Any specific deadlines or timeframes
• The nature of your travel or insurance needs (personal, business, relocation, etc.)