No, we don't sell insurance policies. We are an independent advisory service that provides guidance, comparison, and assistance with insurance matters. This independence allows us to offer unbiased advice focused solely on your best interests, not on selling specific policies.

For urgent situations, such as assistance following an accident or immediate travel needs, we offer priority service with same-day initial consultation. Our emergency response team can typically provide guidance within 2-4 hours during business hours, and we maintain limited availability for after-hours emergency assistance for existing clients.

Our team provides services in Swedish, English, German, French, Spanish, and Finnish. For other languages, we can arrange translation services as needed, particularly for document review and preparation. All written reports and recommendations can be provided in either Swedish or English as standard.

Yes, we provide guidance for vehicles registered throughout Europe. While our primary expertise centers on Nordic and EU insurance systems, we can assist with most European countries. For very specialized situations involving non-European vehicles, we may collaborate with partner specialists in those regions.

Consultations can be conducted via video call, telephone, or in-person at our Stockholm office, depending on your preference and location. Most clients find video consultations highly effective, as they allow for screen sharing of documents and resources. For complex situations, we recommend video or in-person meetings when possible.

We stand behind our services with a satisfaction guarantee. If you're not completely satisfied with your initial consultation, we offer a full refund. For comprehensive services, if you're dissatisfied, we'll work to rectify the situation or provide a partial refund based on the stage of service delivery. Please see our Refund Policy for complete details.